FAQs

Top Questions

Is there any item not eligible for return/replacement?

Most items are eligible for return, except:

Used/washed/soiled items

Items returned without original packing, price tags, accessories, etc.

Items which are part of combos/sets

Automobiles / Spare Parts

Car Care

And products purchased under offer / promotion

How can I return/replace an item?

Kindly speak / write to our Customer care team and you will be guided on how to proceed with return /replacement

Do keep the product tags and packaging intact.

How do I know my order is confirmed?

We'll send you an email when we confirm your order. You can also check your My Orders page.

The order status is 'Delivered' but I have not received it. What should I do?

Check with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us on the following email id 'customercare@m2all.com'

How do I redeem my available store credit?

Its Simple, You can see the available credits during checkout and you can enter amount / credit that you wish to redeem

Can I get refund of my M2ALL Wallet balance?

No, Wallet Money / Store credit cannot be redeemed / encashed/ transferred

Can I cancel part of my order?

Yes, if you placed an order with many items, you can cancel delivery for each of them. But if it is part of a combo or clubbed with another item, the entire set/combo will be cancelled. Order / Items cannot be cancelled once it is shipped from our seller / partner.

How can I cancel my order?

Call, message or Email to customercare@m2all.com and send a request for cancellation. Give the order details and the reason for cancellation!

How will I get a refund for an item I cancelled?

If you've already paid for your order, we will refund the money in the original mode of payment. Also it might take upto 7 days for refund amount to reflect in your account

Is the given Ex-showroom price the exact price?

It is only an indicative price for your reference. Please contact the dealer for the exact price of your preferred vehicle.

How do I purchase an automobile?

It's simple. Select City Choose the vehicle Make / Model / Variant Select the dealer of your choice Pay booking amount Dealer will get in touch with you for the next steps (including the documents required) After you receive the Ready for pick-up message, visit the dealer with your documents Make final payment and collect your vehicle

Is there a test drive option available?

Yes, we can assist you with Test Drive Service, click https://www.m2all.com/book_a_test_drive for test drive.

How to use a Promo code?

To use a promo code: Choose your item and proceed to payment Enter the code on the 'View Cart' page on the website or mobile Discount will be applied immediately

I've a promo code, but it shows invalid, what should I do?

Connect with our care team on call or chat, they will assist you with the same.

Still need help?

CONTACT CUSTOMER CARE